Support Hub
Welcome to the My RemServ Support Hub
More Convenience, More Control
Welcome to your one-stop shop for all things My RemServ. Whether you're looking to navigate the My RemServ apps, manage your benefits, or troubleshoot an issue, our Support Hub is here to empower you with the tools and information you need. Explore our video guides, comprehensive resources, and detailed FAQs to make the most out of your My RemServ experience.
Video Guides
Register and Download
1. Account Management
Update your contact details:
Updating your contact details ensures that we have the most current information to reach you regarding your novated leasing account.
Update security/login details:
Updating your account and login details helps maintain the security of your account and can make accessing the app more convenient.
Update your bank account:
Updating your nominated bank account changes where reimbursements, claims, and all other novated leasing funds are sent.
2. Claiming Benefits
3. Novated Lease
Track your novated lease running costs:
Tracking your novated lease running costs helps you monitor expenses related to your leased vehicle and ensure you're staying within your budgeted amounts.
View novated lease overview:
Viewing your novated lease overview provides you with comprehensive information about your leased vehicle, contract terms, and associated running costs.
Frequently Asked Questions
Why is RemServ changing your digital experience?
We’re revolutionising salary packaging and novated leases by giving our customers unprecedented control with an accessible, user-friendly digital experience that offers real-time tracking, the ability to make adjustments directly , and lightning-fast claims - all with verifiable results and complete visibility. This isn't an upgrade - it's a transformation from uncertainty to clarity. My RemServ delivers the control, transparency, and efficiency that salary packaging customers have been desperately seeking.
What does the new digital experience deliver?
It’s designed to put you in control, so you can do more with your money, with confidence. We’re aiming to improve visibility of the information you need to proactively manage your account quicker and easier – so you can get on with more important things.
Do I have to use the app, or website, or both? Will they have the same functionality?
Yes, you can use your account on either the app or website, or both. They are designed to deliver a consistent experience. The app just includes additional wallet features, like digital card actions which aren’t relevant on a desktop.